Here's a selection of our most frequently asked questions about our Refer a Friend Scheme...
If you have a question and can't find it here, please get in touch and we will endeavour to help in any way we can.
How
do I refer a friend?
To refer a friend, you must be an existent customer of ours.
Simply fill in the online form or call our customer service team on 01652662100 and provide the following details for the person you wish to recommend: full name, telephone number and address, including postcode.
Please ensure your friend is aware and consents to having their details shared with us.
What rewards do I and my friend get?
For your friend: They will receive an immediate £15 discount voucher, which they can use on their first order, provided the order value is £50 or more.
For you: You will receive a further £15 credit once your friend's first order has been successfully delivered and paid for in full.
Please note: if your friend is already a customer, they will not be eligible to redeem the reward and you will not get a reward for referring them.
Is
there a minimum order value to claim the reward?
Are
there any limitations or restrictions?
The address provided for the recommended customer must be different from your own address.
The recommended customer must be a new customer, meaning they have never used our services before.
If two people recommend the same friend, the credit will be awarded to the first person who provided their details.
Due to geographical restrictions, we may not be able to deliver to all recommended customers. In such cases, the referral credit will not be awarded.
Credit will only be awarded for first orders placed through the customer’s own account and delivered to their home or another address in the same delivery area.
Only one referral credit can be applied per customer/household.
There is no limit to how many friends you can refer! The more friends you refer, the more rewards you can earn.
How soon
do I receive my credit?
Once your friend’s first order is delivered and paid for, your £15 credit will be added to your account. Please note that it may take a minimum of two weeks for this credit to appear.
If your delivery is scheduled soon after your friend’s, the credit may not be available for that specific delivery. In that case, the credit will be applied to your subsequent order.
Please note:
This referral scheme can ONLY be used through our order or admin team. Our website has its own referral scheme.
The £15 referral credit can only be applied to orders of £50 or more.
First orders taken via our door sales representatives are not eligible for this scheme.
Referral credits cannot be awarded for customers who were referred before the start of this promotion (00:01, January 1, 2025).
For more information, please read paragraph number 11. in our Terms and Conditions.